- Returns are accepted only after prior approval.
- Generally for small quantities we can accept goods if in original packaging.
- A credit note will be issued when goods have been checked by quality upon return.
Note: last 5 years we had one return on all our customers, the technical advise we provide + eventual sample shipment prevents returns or wrong orders.
- 15% handling costs will be charged for returned goods. This will be 50% for goods that need to be repackaged.
shipment costs of returns are at the expense of the customer –
sending replacement parts to the customer when original parts had quality issues are at the expense of anemo. Prepaid customers only receive replacement parts when original parts have been sent back.
