WHAT – WHERE – WHY – WHEN – HOW
If you contact your customer by phone or email, you must lay these questions :
TIMING :
- What quantity at the start of the project ?
- What the quantity per year ?
- What is the product life cycle ? Full quantity ?
MARKET :
- Who is the customer of our customer ?
- What’s your application ?
- Can I receive a drawing of your project ? For other products
- What products do you use now ? What’s the advantage our products bring to you ?
- What is your challenge for the future ?
DECISION :
- Who else decides on this ?
- What’s the priority ?
STATUS :
- New or replacement ?
- Do you Have issues with your current product/supplier ?
- Special part : What’s your objective price
Tags: