What's the quickest way to get goods to us for customers outside Europe?

Answer:

  1. You place a purchase order (sent with email or fax)
  2. We sent you a pro-forma invoice
  3. You wire the money over with wire-transfer (bank charges are usually 25 euro) or you decide that you will pay with a credit card, then charges are +4% (visa & mastercard) or +6%(paypal, American express) ; if paypal, you will get then an email from paypal in order to pay for the invoice
  4. We ship the goods with TNT to you, in case you want another transporter, you provide us your preferred way of transport. (please provide your UPS, DHL, Fedex,TNT... account) and the service level (expedited or express)
  5. Generally it takes 4 working days to get money over internationally from the world towards our bank account.  If paid with paypal/credit card we can ship the next day of course.
  6. We confirm receipt of your payment and launch your order at the  manufacturing plant.  (done earlier when it’s a standard product) ; (skipped, when parts are in stock)
  7. We reconfirm the exact delivery date.
  8. We ship the goods over.
  9. you get the AWB number so you can track the shipment
  10. you get an invitation within a year to evaluate our service, see what other customers are saying: testimonials
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Administrative Questions