Administrative Questions

What is your borderless bank account from transferwise?

What is your borderless bank account from transferwise?

We have opened a bank account for borderless transfer of money from our customers.

our bank details are as follows:

IBAN       DE89 7001 1110 6050 3578 46

BIC         DEKTDE7GXXX

 

account holder:  TW Anemo Engineering

Address

Deutsche Handelsbank
Südliche Münchner Str. 2
Grünwald 82031
Deutschland

 

 

 

May check with you , do you have any dealer in Thailand? Due to I have no idea for the custom process to import this.

May check with you , do you have any dealer in Thailand? Due to I have no idea for the custom process to import this.

Yes we have a dealer in Thailand,

however, take care:

you will pay then more for the goods, as they will take a margin on the pricing I have given you.

 

Regarding the import, there might be an invoice issued by TNT, our transport company to pay for the import duties.

These are usually around 4%

Also if you have VAT (value added tax) in your country, you might have to pay also VAT on the total import value,

This VAT can then be received back from your State.

 

Another cost that can be added is custom duties & handling, expecting that to be around 20 euros

 

We’ve sold to other companies direct in Thailand.

Your most economical way is to import direct

Our distributor does not hold stock

Does Anemo follow the rules of Preferential arrangement between EU and our State?

Does Anemo follow the rules of Preferential arrangement between EU and our State?

Yes, we do: for following countries:

Switzerland, Iceland, Norway, Denmark, Faroe Islands
Turkey, Israel, Egypt, Palestina, Jordan, Lebanon, Syria
Algeria, Tunesia, Morocco, South Africa
Macedonia, Albania, Bosnia, Montenegro, Serbia, Moldava, Georgia, Ukraine, Kosovo
Andorra,
Mexico, Chile, Peru, Colombia, (Honduras, Nicaragua, Panama, Costa Rica, El Salvador)
South Korea

we put a declaration on the invoice, when invoice value is lower then 6000 euros
The exporter of the products covered by this document declares that, except where otherwise clearly indicated, these products are of EU preferential origin according to rules of origin of the Generalised System of Preferences of the European Union and EU cumulation.

detailed information can be found on: https://ec.europa.eu/taxation_customs/customs/customs_duties/rules_origin/preferential/article_779_en.htm

 

Anemo Engineering is since 12 September 2017 also registred at customs and has licence number from customs to act as a registred exporter REX
our REX number is BEREXBE0862622483  (douanevergunningsnummer geregistreerd exporteur)

We will mention this REX number on our invoices when the goods have origin Europe and when the invoice value is bigger then 6000 euros, (in the past this was done with a EUR1 certificate)

When will Anemo have AS9120 quality certificate?

When will Anemo have AS9120 quality certificate?

we are well aware to the needs of having a quality certificate and have a long term plan to integrate it.  We want to have AS9120 that is specifically for distributors selling to the aerospace market.

Based on ISO 9001:2000, but with nearly 100 additional requirements specific to aerospace distributors, AS9120 provides suppliers with a comprehensive quality system focused on areas directly impacting product safety and reliability including:

> Splitting - Specific requirements for batch splitting and lot splitting, and how conformance to specification is maintained.
> Airworthiness certificates - Defines the documents issued by cognizant civil aviation authorities that certifies that parts meet the required airworthiness requirements.
> Control of records - Record requirements differ significantly for distributors of aerospace product.  AS9120 defines those requirements.
> Traceability - Defines specific requirements for traceability from receipt until delivery.
> Evidence of Conformance - Specific documents are required by distributors as evidence of conformance.  AS9120 defines those requirements.

 

what did we do and will do:

2014  decided that we want to atain AS9120 in the future

2015  looked for accreditation company and consulting company able to guide us through the certification necessities

2016 we went into the cloud with all our emails and files
2016 we plan to integrate our customer & supplier files into our CRM system.  Supplier files are invoices, quality documents, delivery notes, lot tracability, certificates ; we want to do this together with the accountancy firm and the CRM firm.
one of the things that holds us that our main aerospace supplier is not yet giving the delivery notes in a pdf version, once that is okay we should be ready to go.  Although we will not wait until they do it, as we work in parallel with our accountancy firm to have this integrated for any of our other suppliers that are still not working digital
2016 we will buy land to build a new office (to integrate AS9120 in our small offices is virtually unpossible, we need more place in our warehouse and have decided to build offices & warehouse)
on 21 November 2016 we had a meeting with sellers of land, it's a new industry complex close to the city of Veurne, we have postulated us candidate to buy 2000 m² and build at least a 1000m² surface building

2017 february, we will be able to reserve an option of the land
2017 we would want to be completely CRM with our stock & warehouse to enable control of records, splitting & conformance certs.

2018 we will start to build our new building, lastest february 2020

2019, lastest february 2022 we will move to the new building and be able to have our warehouse organised according to the requirements of AS9120
 

 

current status as of 13/06/2017

I've met the Mayor of the town where we want to build already two times, and will meet end of June, to negotiate to get land.
we would then officially be able to buy the land in October

 

 

What are your USA - New York USD bank details?

What are your USA - New York USD bank details?

Dear customer,

our USA USD bank details are as follows:

KBC Bank New York
FED ABA: 026008248
ACH code: 026008248
Routing number : 026008248
CHIPS ABA: 824
SWIFT code: KREDUS33
ACCOUNT NAME: ANEMO ENGINEERING BVBA
ACCOUNT NUMBER: 21702401

 

KBC Bank NV
1177 Avenue of the Americas
New York NY 10036
United States
General Tel#: 212-541-0600
Fax # : 212-541-0785

charges when doing a transfer are currently set to 20 USD per transaction
charges for transfers from non US bank accounts are set on 30 USD

Do you accept credit cards?

Do you accept credit cards?

Yes we do  (from 21 October 2015)  , there are two options:

1) You do not wish to disclose your credit card details
Then you would have to pay through PAYPAL ; you will receive an invitation with email from paypal to pay for the pro forma invoice.  The extra charge on the invoice is +6%
the name that apears on your statement will be PAYPAL*ANEMO ENG

2) you can disclose your credit card details
Then you need to forward to us credit card number and expiry date.
charges on the pro forma invoice are
+4% mastercard or visa
+7% JCB credit or CUP Credit (Japanese & Chinese credit cards)
+6% american express

we always advise when goods are not urgent to do a wire transfer.  The bank charge we apply is 25 euros when it is a payment outside the European Union, this means for amounts smaller then 600 euros, we recommend to pay with your mastercard or visa.
Above, it's wiser to use a wire transfer.

we got an increase for mastercard and visa payments already since 2016, which we did not calculate to our customers
now, we have to ask 4% instead of 3%
the 4% is due to:

1. commmision card fee  1.8%
2. commision cross border fee 1.7%
3. authorisation fee,  0.2%
4. payment fee sinc card is not physically in the office 0,6%

which adds up to total 4.3%  ; we ask you only 4% which is a fair deal

when you pick up goods at our warehouse:
if you wish to use a European Maestro card, then we charge 3% (here we need your card to go in the machine)
(For Belgan companies we add 30 cent per transaction when they use maestro)

prefer Wire transfer
ps. if you can pay with wire transfer, we prefer you pay on our EU bank account, we request 25 EUR bank charge

KBC Bank NV
Kerkplein 23, 8540 Deerlijk, Belgium
IBAN BE55 7380 1090 5044
BIC  KREDBEBB

ps. if you are a USA customer, we have a US bank account open in New York, we request 30 USD bank charge

KBC Bank NV - 1177 Avenue of the Americas - New York NY 10036 - USA
FED ABA:                       026008248
ACH:                              026008248
CHIPS ABA:                    824
SWIFT:                          KREDUS33
ACCOUNT NAME:            ANEMO ENGINEERING BVBA
ACCOUNT NUMBER:        21702401

 

 

What is the latest pick-up time at Anemo, can you deliver critical parts quicker then UPS, DHL, Fedex, TNT?

What is the latest pick-up time at Anemo, can you deliver critical parts quicker then UPS, DHL, Fedex, TNT?

Yes,

we work together with World Courier.

this company is service oriented, just like us.  So in case you want something move fast, you have an AOG (aircraft on ground) or machine line break down.  We will quickly act, just say this to us.

ps.  for such urgent shipments, which happen very frequent at Anemo, we generally send you in 15 minutes a pro forma invoice, that needs to be paid with credit card (+3%) or paypal (+6% charges) ; typically when a shipment is delayed is because we did not receive your payment in time.

For shipment with standard transport providers on the same day, which are the most economical way.
we need to receive your payment on time! Below are the time-slots to still execute the booking in the online system of the transport company .  Please calculate 15 minutes to make the booking, and 15 minutes to prepare the package, invoices, collect the goods out of our stock, so in total we need to receive your payment 30 minutes before the book time.

DHL      latest book time 15H30  ; money needs to arrive 15H00
FEDEX latest book time 15H00 ; money needs to arrive 14H30
TNT       latest book time 15H00 ; money needs to arrive 14H30/13H30
(latest book time is 14h00 ; if we have no other parcel arranged for pick up on that same day)
UPS       latest book time 14H00 ; money needs to arrive 13H30

When you know this is not enough, and you're loosing a lot of money per hour, we would consider using World Courier.
Global reach with local resources that provide
- Hand carry
- Next flight out (NFO)
- Air charter
- Direct drive/door-to-door service
▪ 24/7/365 service
▪ Trusted, tested SOPs
▪ Reliable, worldwide delivery of urgent spare parts/
samples/supplies
▪ More than 140 company owned offices worldwide
▪ Unsurpassed knowledge of import, export and
customs regulations
▪ No weight, size or value restrictions
▪ Specialists in the transport of dangerous goods
▪ Shipments individually monitored from pick-up
to delivery
▪ Immediate confirmation of delivery
more information: www.worldcourier.com

we can book this and calculate a price for you.
(brussels) 7125060

Can Anemo fill in a W-8 form?

Can Anemo fill in a W-8 form?

We have asked this question from our tax government - legal departement.

They said that the W8 form only needs to be filled in when Anemo would sell services to z USA company.

Since we sell goods to the USA it's not needed.

more information can be obtained at: reglementering@fitagency.be

W8 Rev Feb 2014

if you sell services, here is the explanation in Dutch:
Hieronder ons antwoord op uw vraag "handelsreglementering"  van 27/04/2015 Verenigde Staten

Antwoord:

De Amerikaanse klant kan echter slechts een deel van de rekening betalen aan de
Belgische leverancier en de rest rechtstreeks aan de Amerikaanse federale
belastingsdienst.
De leverancier moet dus een volledig ingevuld FormW-8Ben aanleveren.

Form W-8 is bedoeld voor natuurlijke rechtspersonen die buiten de VS zijn
gevestigd.
De VS heffen op inkomsten een belasting van 30% als wordt betaald aan een
buitenlands (rechts)persoon.
Op deze inhouding zijn uitzonderingen mogelijk,onder meer als een volledig
W-8Ben formulier wordt overgelegd.

Daarvoor moet men over een US  Individual Taxpayer Identification Number (ITIN
) beschikken.
Indien het bedrijf niet over dergelijk nummer beschikt, kan dit worden
aangevraagd
bij het IRS . Het federale belastingnummer is een Individual Taxpayer
Identification Number (ITIN ), een Employer Identification Number (EIN ) of een
Social Security Number (SSN ). Het formulier
met opgave van één van deze nummers, behoudens wijzigingen in de gegevens, is
onbeperkt geldig. Meer over het bekomen van een Amerikaans identificatienummer
voor de belastingen
op https://www.irs.gov/Individuals/International-Taxpayers/
Taxpayer-Identification

Als de Belgische onderneming geen dergelijk nummer heeft of wenst, is het ook
mogelijk om het Belgische belastingnummer op te geven. Indien de beneficial
owner een natuurlijke persoon
is, kan worden volstaan met opgave van het Belgische rijksregisternummer.

Een voorbeeld van een formulier kan u vinden op onderstaande website
https://www.irs.gov/pub/irs-pdf/fw8ben.pdf

How to avoid high taxes for importing goods from Brazil

How to avoid high taxes for importing goods from Brazil

there is in Brazil indeed an import duty rate of 16 % on products with customs code
83.02.4900

this cannot be avoided, only if you can proove they are for the RETAERO program, but then your company needs to be fully busy with aerospace activities and be member of that program, below are some links

there are also additional taxes and duties:

Tax on industrialised goods (TIG)
Tax on industrialised goods is levied at a rate of 10% of the duty paid value.
Contribution to funding of social security (COF)
Contribution to funding of social security is levied at a rate of 7.6% of the
duty paid value.
Contribution to social integration programs (PIS)
Contribution to social integration programs is levied at a rate of 1.65% of the
duty paid value.
Additional freight fee for the renewal of the mercantile marine (AFF)
An additional freight fee for the renewal of the mercantile marine is levied at
a rate of 25% of the ocean freight charges.
Tax on the circulation of goods and services (TGS)

Tax on the circulation of goods and services is levied at different rates in
the Federative Units. The standard rates are the following:

Federative Unit
Standard rate
Acre
17%
Alagoas
17%
Amapá
17%
Amazonas
17%
Bahia
17%
Ceará
17%
Distrito Federal
17%
Espírito Santo
17%
Goiás
17%
Maranhão
17%
Mato Grosso
17%
Mato Grosso do Sul
17%
Minas Gerais
18%
Pará
17%
Paraíba
17%
Paraná
18%
Pernambuco
17%
Piauí
17%
Rio de Janeiro
18%
Rio Grande do Norte
17%
Rio Grande do Sul
17%
Rondônia
17%
Roraima
17%
Santa Catarina
17%
São Paulo
18%
Sergipe
17%
Tocantins
17%
The rates may vary for specific products and usually amount between 7% of the
duty paid value and 25% of the duty paid value.

here are the links for information about the aerospace industry RETAERO program
https://thebrazilbusiness.com/article/tax-reduction-for-the-aerospace-industry

https://www.rolimvlc.com/en/knowledge/news/special-regime-of-tax-incentives-to-the-brazilian-aviation-industry-retaero/

https://www.blslaw.com.br/english/news.php?pg=26&noticia=213-New+VAT+Battle+on+the+Horizon+in+Brazil

 

Why can't you ship our goods with ordinary post?

Why can't you ship our goods with ordinary post?

We do need the parts to go through customs.  Since the official brooker will send to us a document that proves that goods have left the European Economical Zone.
A company like Fedex,UPS, DHL, TNT,... provides us with that documentation.

If you want us to send your goods with post, It's not guaranteed that we will receive this document.  Which means that when we have a control/check by the tax authority of our government, we will not be able to show this document, and we will need to pay 21% VAT.

So If you insist on sending with post, you will need to pay +21%.  If we would receive the document that goods left the EU then we can give you back the 21% afterwords.

This is also valid for goods that are picked up at our warehouse and then taken with on an aeroplane towards a destination outside of the EU.  (The person that carries the goods will have to declare himself that he's exporting the goods at the airport)

Have you others documents of quality ?

Have you others documents of quality ?

Yes !

For the CAMLOC fasteners, other  documents of quality are available.

If you want other quality documents, here are their prices :

- First article report : € 599,08 (contains Dimensions report and Material and finish certificate) (price per article)

-          Dimensions report  :  expected price = € 309,76 however will be different based on the part number

-          Material and finish certificate  :  € 289,32 per article

-          Material certificate  :  €  186,80 per article

The cost can change, please ask these documents before production is started of your goods.
These costs are per part number and will delay your shipment towards 14-16 weeks!

 

please note that we do not can provide DFARS compliance.

reason: We are using material from European sources for the components therefore, we are not able to guarantee that they are DFARS compliant.

Avez-vous d'autres documents qualités ?

Avez-vous d'autres documents qualités ?

Oui !

Pour  les quarts de tour, les grenouilléres et les keenserts CAMLOC, d'autres documents qualités sont disponibles.

Si vous souhaitez d'autres documents qualités, les voici avec leurs prix :

- Certificat matière : 234,77 €

-  Rapport de contrôle : 561,12 €

- Certification de traitement :  128,83 €

Le coût est transmis à votre demande.

 

What to do when you request us to invoice and ship to different countries

What to do when you request us to invoice and ship to different countries

 

1)      If this happens within the European union there are no issues, we simply require the vat number of the invoice to address

2)      outside Europe things get complicated

For example:

Anemo has a local distributor in Singapore
The distributor (in Singapore) wants to save on transport costs and request us to ship direct to his customer who is the final user of the goods (based in Indonesia).

The distributor requests the goods to be invoiced to Singapore = distributor of the goods
Anemo to ship goods to Indonesia = final user of the goods

Both are different countries
As a general rule for customs:
1) the invoice needs to accompany always the goods.
2) The invoice value needs to correspond with the actual value of the goods, the value of the goods is what the final user pays them for,  this means customs in Indonesia needs to see the real value of the goods on the invoice that accompanies the goods

Because of the above, Anemo will act as forwarding agent for the distributor of the goods.
In order to ship the goods, direct to Indonesia, Anemo requires the original invoice between distributor and final user.
On this invoice Anemo is mentioned as forwarding agent.

What are the advantages of choosing genuine products vs counterfeit parts

What are the advantages of choosing genuine products vs counterfeit parts

Anemo is an authorised distributor for camloc products.

We will therefore always suggest genuine parts to a customer.  You can get proof of origin from original manufacturer by requesting us to issue a certificate of conformity.

advantage is that there is no need for making a statement that we have a counterfeit mitigation program in place.  Since the parts are listed on the COC of the manufacturer, this mfr coc is maintained in record at Anemo for a period of at least 10 years.
The standard certificate of conformity shows the traceability to the the Coc of the manfuacturer.

We stand behind the products we sell!

one counterfeit part is too many, so we have to be ever vigilant in our efforts to keep counterfeit parts out of the supply chain. The problem is just as serious as ever—and it could be even more serious right now when you look at the supply chain in general. There are a lot of people out there trying to meet customers’ needs, but they don’t have the means to detect bad parts. [Customers] need to make sure they’re partnering with the right companies.  Please opt for a factory authorized source!

 

If you ever buy outside the authorized channel

- request to do intensive visual inspection

- you know that there are people out there who have been trying to make a quick buck and sell products below acceptable quality, so take care what you buy.

- Your risk, which is not life threatening unless you’re talking about commercial aviation or similar industries, is that the product won’t work or cause physical damage. The last thing [commercial customers] want to face is publicity from a failed product—or worse, a recall.

- increase costs due to products going to the test lab

 

Do you supply NSN (nato stock numbers) parts?

Do you supply NSN (nato stock numbers) parts?

visit our site : www.nsn-search.com

Yes we supply NSN parts. here is a list of parts we currently hold on stock:

federal supply class 5325 Fastening devices
     
NSN number camloc PN old camloc PN
5325123336807 991S01-18-1BP  
5325144573747 991S01-7-1AGV 991S01-7-1AF
5325145273338 991S01-12-1AGV 991S01-12-1AF
5325145273339 991S01-15-1AGV 991S01-15-1AF
5325993017137 991S01-14-1AGV 991S01-14-1AF
5325009667958 991S02-9-1AGV 991S02-9-1AF
5325123468722 991S02-10-1AGV 991S02-10-1AF
5325123409479 991S05-14-1AGV 991S05-14-1AF
5325015073826 991R2-3AGV 991R2-3AF
5325145334123 991R2-1AGV 991R2-1AF
5340-99-255-2807 V917L01-1X1AG  
5340320734152 V934L01-1X1BP  
5325991137700 40S5-6  
5325007580113 5R2-3  
5325013861979 R4G-3 R4G-2
5325123784268 991S05-7-1AGV 991S05-7-1AF
530701HS28382 50E21-17AGV  
5310-12-336-5965 V2600-LW-7  
5325-00-543-3769 2600-11S  
5325123482741 V26S04-41AGV  

    There are more then 10000 different products, We can help you with following cage codes   D0680 ALCOA FASTENING SYSTEMS FAIRCHILDFASTENERS EUROPE - CAMLOC GMBH 01226 vlier F0224 ALCOA FIXATIONS SIMMONDS SAS F8995 FAIRCHILD FASTENERS FRANCE SARL FAPP9 ALCOA FIXATIONS SIMMONDS SAS K1678 FAIRCHILD FASTENERS UK LTD 71286 Alcoa Global Fasteners Inc KC9L0 CAMLOCK FA438 CAMLOC FRANCE SARL 0PYB8 CAMLOCK /UK/ LTD KCQ07 CAMLOCK SYSTEMS LTD U6633 CAMLOCK ENGINEERING LTD  

What's the cost for a certificate?

What's the cost for a certificate?

You can opt between 3 different certificates

1) the cost for a certificate of conformity = 30 euros per shipment (example 1)  or 35 USD for US customers

This document is issued by Anemo Engineering, it states the traceability references. 
With help of this document we guarantee full trace of goods sold.

 


3) The cost for a  manufacturer certificate of conformity= 100 euros (example 2) or 105 USD for US customers

This document is issued by the manufacturer, it's a copy of their certificate of conformity!

 

3) The cost for a certificate of origin = 150 euros per shipment (example 3) or 160 USD

this document is an official document issued by the local chamber of commerce.  it takes usual 1 day extra to issue such a document

 

 

example 1

 

example 2

It is a copy of a delivery note of the factory ; you'll receive also a summary of lot numbers with it.

example 3

 

How can I reduce the import duties for products you sell to me?

How can I reduce the import duties for products you sell to me?

Yes, you can:

First, we would recommend to verify if the total invoiced value is below or over 6000 euros

for shipments less then 6000 euros

we make a standard statement on the invoice:

The exporter of the products covered by this document declares that, except where otherwise clearly indicated, these products are of European Community preferential origin

this statement is all you need for being able to import at reduced or zero import duties.  Typically countries that profit from this rule are: Switzerland, Iceland, Norway, Maroc, Tunesia, Algeria, Egypt, Libanon, Jordan, Syrië, Albania, Croatia, Serbia, Chili, South-Africa, Mexico, Moldavia, Israël, South Korea,...

for shipments above 6000 euros

a EUR1 certificate is required with the shipment, You need to get into contact with us and request us to issue a EUR1 certificate = cost  = 150 euros  ; this certificate is then handed over to DHL, FEDEX, UPS, TNT,... who futher fills in with the proof of export details.  (We do the prepare work (such as proofs of the origin)  take care: we are not liable for lost of certificate information due to DHL, FEDEX, UPS, TNT,...

this certificate is all you need for being able to import at reduced or zero import duties.  Typically countries that profit from this rule are: Switzerland, Iceland, Norway, Maroc, Tunesia, Algeria, Egypt, Libanon, Jordan, Syrië, Albania, Croatia, Serbia, Chili, South-Africa, Mexico, Moldavia, Israël, South Korea,...

exception for all the above:

For Turkey there is an ATR certificate required, whatever the value of the goods is.  This is taken care by UPS, FEDEX, TNT, DHL,...If you use a non standard logistic company as mentioned above, it might be wise to verify if they do this for you.

 

from 01/01/2017 we will ourself need to cert the goods that are exported to Canada
(negotiations are busy on the countries:Japan, Vietnam, Singapore, Mexico, Mercosur, zone Paneuromed)  and will then also fall under the self-cert system, registred in REX

our REX number is in request (= registred export system)

*********

some countries require an extra certificate of origin issued by the local chamber of commerce.

This is required by their local government.  This is to avoid dumping for instance, or specific rules like quota at the country of the importer. The local government would then require from the import company to have a certificate of origin.  We see this at our customers based in China or United Arab Emirates for instance.

The cost per certificate of origin = 150 euros

The delay of shipment with certificate of origin is maximum one day extra.

*********

Above reduction or clearing of import duties is in fact mostly needed for companies located in countries that have treaties with the European Community.  In this way they can reduce the taxation importation duties.

the comodity code for all the products we sell is mentioned on the invoice.  The mostly used = 83024900 based on https://tarweb.minfin.fgov.be

 

What's the quickest way to get goods to us for customers outside Europe?

What's the quickest way to get goods to us for customers outside Europe?

Answer:

  1. You place a purchase order (sent with email or fax)
  2. We sent you a pro-forma invoice
  3. You wire the money over with wire-transfer (bank charges are usually 25 euro) or you decide that you will pay with a credit card, then charges are +3% (visa & mastercard) or +6%(paypal, American express) ; if paypal, you will get then an email from paypal in order to pay for the invoice
  4. You provide us your preferred way of transport. (please provide your UPS, DHL, Fedex,TNT... account) and the service level (expedited or express)
  5. Generally it takes 4 working days to get money over internationally from the world towards our bank account.  If paid with paypal/credit card we can ship the next day off course.
  6. We confirm receipt of your payment and launch your order at the  manufacturing plant.  (done earlier when it’s a standard product) ; (skipped, when parts are in stock)
  7. We reconfirm the exact delivery date.
  8. We ship the goods over.
  9. you get the AWB number so you can track the shipment
  10. you get an invitation within a year to evaluate our service, see what other customers are saying: testimonials

Do you accept returns?

Do you accept returns?
  • Returns are accepted only after prior approval.
  • Generally for small quantities we can accept goods if in original packaging.
  • A credit note will be issued when goods have been checked by quality upon return.

Note: last 5 years we had one return on all our customers, the technical advise we provide + eventual sample shipment prevents returns or wrong orders.

  • 15% handling costs will be charged for returned goods. This will be 50% for goods that need to be repackaged.

shipment costs of returns are at the expense of the customer –

sending replacement parts to the customer when original parts had quality issues are at the expense of anemo.  Prepaid customers only receive replacement parts when original parts have been sent back.

What's your shipping policy?

What's your shipping policy?

Customers in the EURO zone receive prices that include free shipping.

Shipment is with GLS, you will always receive a tracking number www.gls-group.eu

Customers outside the European Union receive ex-works prices.  You can receive goods:

  • By giving your UPS, DHL, FEDEX, TNT, … international number.
    • Request us to give an estimate of weight and size to make your own calculation
  • By requesting us to quote the transport charges.  (typically we charge UPS-express rate www.ups.com )

What do you charge extra on your invoice?

What do you charge extra on your invoice?

European customers do not get charged anything extra, pricing includes shipping and packaging unless they want an express shipment.

Worldwide customers are quoted including packaging;

  • Payment through wire transfer add Bank charges = 25 EURO  (or 20 USD if paid on our USD bank account)
  • Payment with paypal add charges = +6%, payment with credit card +3% (visa & mastercard)
  • Payment with cheque or western union add charges = 100 EURO

If you choose not pay the charges over, we are unable to give you in the future a 30 days payment term, you will furthermore be invoiced more next time you place an order + an interest rate equal to the most recent refinancing rate of the ECB plus seven points.

What are the payment terms?

What are the payment terms?

All new customers start off with a prepayment condition for their first order.  Our policy is that you are required to order minimum 3 times per year in order to keep the 30 days payment term.

West Europe & Scandinavia:

After the first order a distributor is entitled to receive 30 days nett

After a second order a manufacturer is entitled to receive 30 days nett.

You can only receive 30 days net, date of invoice when a declaration of intend has been signed off. Any first order at 30 days net will be with  a maxium credit limit of 2500 euros.  you can then move slowly to a credit limit of 5000 euros.

Any customer requiring a higher credit limit needs to sign off our terms & conditions.  If you are not able to order 3 times a year the 30 days payment term can be withdrawn.

All other countries:

If you manage to order 3 times a year, you can be invited to start up the procedure to move your company to 30 days payment terms.  you will then be invited to sign the declaration of intend.

You can only receive 30 days net, date of invoice when a declaration of intend has been signed off.

Any first order at 30 days net will be with  a maxium credit limit of 2500 euros

Exceptions:

Even if you are a well established customer that has received since long 30 days net, we can require to still perform a prepayment when the parts are too special.

the moment your company pays too late, you will loose your 30 days payment term.  We are very strict on this!

Can an order be cancelled?

Can an order be cancelled?

Orders for parts on stock can be cancelled. When items need to be produced, the orders are non-cancable, we advise though always to test before  and request a sample.

What is your sample policy

What is your sample policy

Samples can be obtained free of charge - maximum 2 pieces.

  • In Europe they are shipped without a charge with post.
  • Outside Europe a UPS, Fedex, DHL number is required.

Before samples are shipped a quote is issued and you get the chance to check if pricing is acceptable.

I'm a USA customer, can I pay in USD?

I'm a USA customer, can I pay in USD?

Yes you can
Provided the lead-time of the goods is maximum 12 weeks and your company is based in the USA.
Pricing quoted in USD, you can pay to our USD bank account in New York.

 

In case you pay with credit card, total will be converted to EURO on day of purchase using:
https://finance.yahoo.com/currency?u

we can only charge credit cards in euros

Can you give me your pricelist?

Do you have a minimum order value?